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Direct Report

Customer Support and Payments Team Lead

Job Purpose

To handle customer communication, assist in resolving customer issues.

Assist with payment transactions processing and support, and the overall support of customer accounts.

Essential Job Functions / Main Duties & Responsibilities:

1. Provide multilingual customer support and translate communications as needed.
2. Assist in researching and resolving customer issues using available tools and resources.
3. Manage client accounts by updating notes and maintaining accurate records.
4. Help investigate and address transaction discrepancies promptly.
5. Monitor customer activity to detect and report potential fraud or misuse.
6. Assist in adjusting transactions in customer accounts as necessary.
7. Support the production of reports on trends and patterns to identify areas for service improvement.

Skills & Qualifications:

• Ability to think critically and draw from experience to make decisions
• Ability to think critically and draw from experience to make decisions
• Ability to think critically and draw from experience to make decisions
• Ability to think critically and draw from experience to make decisions
• Ability to think critically and draw from experience to make decisions
• Ability to think critically and draw from experience to make decisions